Privacy policy

Muze Studios (“we”, “us”) is a software studio working from London, United Kingdom and South Africa. We are responsible for the personal data collected through themuzestudios.com.

For anything in this policy, email hello@themuzestudios.com. A person on the team reads it, and we reply within the working day.

We only collect what you give us, plus limited technical data needed to run the site.

When you send a brief

Your name, email address and message, and optionally your company, phone number, what you need and your timeline.

When you download a guide

Your name and email address, and optionally your company, plus which guide you asked for.

When you subscribe to our notes

Your email address.

When you browse

Aggregate, cookieless traffic data (pages viewed, referrer, country, device type). If you accept analytics cookies, we also collect usage events such as pages visited and buttons clicked, linked to a random identifier rather than your name. See the cookie policy.

We don't ask for, and don't want, special category data (health, beliefs and so on) through this website.

We don't sell personal data. We use these service providers to run the site, under contracts that limit how they use it:

We may also disclose data where the law requires it, or to protect our rights in a dispute.

Several providers above are based outside the UK and South Africa, mainly in the United States. Where data leaves those countries, we rely on recognised safeguards such as the UK International Data Transfer Addendum or Standard Contractual Clauses, or on the provider's certification under the UK–US data bridge, as applicable.

• Enquiries that don't become an engagement: up to 24 months after our last contact, then deleted.
• Client records: for the length of the engagement and as long afterwards as tax and contract law require.
• Newsletter subscriptions: until you unsubscribe.
• Analytics data: according to each provider's retention settings, and never longer than needed.

Under UK GDPR, and under South Africa's Protection of Personal Information Act (POPIA), you can ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct anything that's wrong or incomplete;
• delete it, where we have no reason to keep it;
• restrict or object to how we use it, including for direct marketing;
• move it to another provider in a usable format;
• withdraw consent you've given, at any time, without affecting what happened before.

Email hello@themuzestudios.com. We'll respond within one month, and we won't charge unless a request is clearly excessive.

We'd like the chance to fix things first — email hello@themuzestudios.com. You can also complain to a regulator:

• United Kingdom: the Information Commissioner's Office, ico.org.uk
• South Africa: the Information Regulator, inforegulator.org.za

The site is served only over HTTPS. Access to enquiry data is limited to the people who need it to reply, and our providers encrypt data in transit and at rest. No system is perfectly secure; if something goes wrong that affects you, we'll tell you and the relevant regulator as the law requires.

This website is for businesses. It isn't aimed at children and we don't knowingly collect data from anyone under 18.

If we change how we use personal data, we'll update this page and the date at the top. Significant changes affecting subscribers will also be emailed.